Frequently Asked Questions

Via the “Available Apartments” button on our website you can go directly to our current listings on Immowelt. Please note that not all apartments are publicly listed, as some are social housing. In those cases, please contact us directly.

Since we are usually almost fully rented and apartments only rarely become available, we often cannot announce vacancies in advance. We therefore recommend asking to be added to our prospective tenant list (use the contact form or send us an email). That way we can get in touch with you as soon as a suitable apartment becomes available.

We build new properties almost every year, mostly in the Lower Saxony and Hamburg region. Feel free to check the “Projects” tab and ask to be added to the prospect list if you are interested in an apartment in one of these residential developments.

We own a portfolio of around 1,300 apartments and offer a wide range of different living formats – from social housing to freely rented apartments. Our portfolio includes terraced houses, apartment buildings and single-family houses.

Our apartments differ in size, layout and equipment so we can meet a variety of housing needs. We offer apartments with different room counts and floor areas – from smaller apartments for single people to larger family apartments. Depending on the property, apartments may have a balcony or terrace, be on the ground floor or step-free, or offer other individual features.

Yes, we continuously expand our portfolio through new projects and residential complexes. You can find information on planned construction projects, current projects and expected completion dates in the “Projects” section of our website.

If you would like to register as an interested party early, please send us an email or contact us via the contact form. That way we can include you as a prospect when new apartments are completed and rented out.

Our new builds are constructed to high energy standards and are oriented toward modern KfW standards. We place particular emphasis on energy efficiency, sustainability and low operating costs.

If you are interested in an apartment you can first contact us or apply for an advertised apartment. Afterwards – by appointment with our property managers – a viewing is arranged. If both sides are interested in a tenancy after the viewing, we ask you to submit the required documents. These usually include a SCHUFA credit report, a valid ID and other required proof.

Once the documents have been successfully reviewed, the rental contract is prepared and signed together. In the final step the apartment is handed over.

A valid housing entitlement certificate (WBS) is required for social housing. For freely rented apartments no WBS is needed.

No. We exclusively manage our own apartments and properties.

The deposit is usually three months' net cold rent. The exact amount can be found in your rental contract.

The total monthly rent usually consists of several components: the net cold rent, the additional costs and the heating and water costs.

• Cold rent: base rent for the use of the apartment
• Additional costs: e.g. waste collection, stairwell cleaning, insurance, communal electricity
• Heating costs: depending on consumption and the type of heating
• Water costs: fresh water and wastewater

Which costs are included in detail can be found in your rental contract. The exact amount of operating, heating and water costs can vary depending on apartment size, number of persons and consumption. The monthly advance payments are reviewed regularly and may be adjusted upwards or downwards depending on cost and consumption.

Subletting the apartment is generally not permitted.

Whether another person can move into the apartment must be reviewed on a case-by-case basis. Please contact our property management in advance.

Yes, in principle we can provide copies of your documents. Please note, however, that due to the additional administrative effort we charge €0.20 per scanned page. We therefore ask our tenants to keep all documents carefully.

If your surname, phone number, bank details or other personal data have changed, please notify us promptly by email or via our contact form. That way we can keep your data up to date and ensure smooth communication.

In that case please contact us early and let us know about the situation. Often a solution can be found together. We are aware that in exceptional cases delays can occur. Open and early communication is key here so misunderstandings or reminders can be avoided.

Of course. Please arrange an appointment for this with Kai Albers in Harsefeld. On site, the corresponding documents can be reviewed together and explained if needed.

In our newer properties we mainly use modern heat pump technology. In older properties there are still some gas heating systems, which we will gradually modernise and replace over time. The respective heat supply depends on the property as well as its construction year and technical equipment. Information on the heating type and equipment features can be found in the “Our Properties” section or in the respective apartment description.

Yes, most of our apartments are barrier-free and have an elevator. This may vary depending on the property. Please check the “Our Properties” section on our website for the respective characteristics and equipment, or contact us directly.

No, our apartments are generally not rented furnished. However, the apartments usually come with a kitchen or fitted kitchen.

In principle yes. Please inform the property management before installation so that technical and safety-related requirements can be coordinated.

Keeping pets is possible under certain conditions and after consultation with the property management. The type and size of the animal play a role.

In principle, certain changes or extensions to the apartment – for example modifications to the kitchen – are possible. Please contact us in advance and briefly present your plan or project so we can review it together.

The removal, covering or obstruction of smoke detectors is not permitted, as it constitutes a safety risk.

No, communal rooms generally may not be used freely, as they are available to all residents of the building equally. Please observe the house rules of the respective property, which are usually posted in the building.

At many of our properties parking spaces, carports or garages are available. Availability depends on the respective property.

So far there are no charging facilities for electric vehicles at our properties. However, we are working on electrifying additional parking spaces and building up the corresponding charging infrastructure in the future. As this is an ongoing process, the equipment of our properties may expand in the future.

We are currently working on equipping our apartments with fibre-optic connections step by step. As the rollout is still in progress, availability may vary depending on the property.

Yes, we provide a caretaker and gardening service in most of our properties. The exact services may differ depending on the property.

You can reach us by phone, email or contact form during our business hours. We strive to process your requests quickly.

You can report damage or defects to us by phone, email or contact form. Please describe the defect as precisely as possible and, if helpful, send photos so we can process it quickly. Please also include your phone number.

That depends on the type and scope of the defect. We usually commission tradespeople within 48 hours.

For larger or more complex damage, processing may take longer, especially if specialist firms are at capacity or special materials are required. However, we always strive for the fastest possible resolution.

For urgent emergencies outside our business hours (e.g. severe water damage, burst pipes or similar acute damage), please contact the relevant emergency number immediately:

• Kai Albers: +49 171 6763058
• Danika Dassler: +49 151 18365688

Please note:

• For properties where the “Managed by” field shows Danika Mügge Immobilien Harsefeld, please contact Ms. Dassler.
• For properties where the “Managed by” field shows Viebrock Immobilien, please contact Mr. Kai Albers.

In case of acute danger in the middle of the night – particularly fire, smoke or danger to persons – please contact the fire brigade or police immediately via the known emergency numbers.

Please submit your termination in writing and by post (including the signatures of all contractual parties). After receipt of the termination please arrange an appointment with our property manager for the apartment handover. The notice period is usually three months. Please refer to your rental contract for the period applicable to your tenancy.

Whether cosmetic repairs are required depends on the condition of the apartment at handover. This is assessed and evaluated together with the responsible property manager of the respective unit during the handover.